How do I run my own day-to-day?
Helpdesk (FreeScout)
FreeScout helpdesk client — reads a support desk over its REST API and turns the queue into a snapshot you can act on: every mailbox with conversation counts by status, the total open load, and the most recent active conversations with customer, assignee and age.
What this capability does
FreeScout helpdesk client — reads a support desk over its REST API and turns the queue into a snapshot you can act on: every mailbox with conversation counts by status, the total open load, and the most recent active conversations with customer, assignee and age.
How employees use it
Ask for the outcome in normal job language. The coding agent selects the approved implementation, records evidence, and returns a review-ready result.
“check the helpdesk”
Where the technical instructions live
The detailed implementation guide stays inside the private Toolkit repository. Employee-facing pages intentionally use friendly capability names only.